Compétences
Project Management
Customer Service
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Expériences
-CTC Network Inc. QC JULY 2024 - PRESENT
Project Manager
Managed CTC Network’s mobile application, billing processes, and system operations, ensuring seamless performance, user satisfaction, and accurate invoicing. Provided technology support to group companies, optimizing
systems, reducing downtime, and aligning technology solutions with business goals.
Led multiple projects, improving billing efficiency, enhancing app performance, and implementing secure, compliant IT systems, all while delivering projects on time and within budget.
-Gentium Immigration Inc. MAY 2022 - JAN 2024
Education Specialist
Managed information for over 150 clients seeking educational services in Canada for migration purposes, ensuring compliance with company checklists and educational requirements. Provided personalized and accurate customer service, guiding clients through the educational application process, improving client satisfaction, and securing consulting contracts for visa and education processes.
-Cotel SAS - Colombia JULY 2010 - JAN 2022
Serivice Account Manager
Provided commercial support to the technical department, ensuring alignment between sales initiatives and technical solutions, contributing to improved customer satisfaction and service efficiency. Successfully planned and led the commercial strategy for the services unit in Valle del Cauca, driving team performance and exceeding sales goals, achieving 103% of the consultative sales quota and 133% of the invoiced sales quota annually.
Formation
2024 - In course
LASALLE COLLEGE MONTREAL
Business Management
2018 - 2019
Pontificia Universidad Javeriana - COLOMBIA
Master in Engineering
2001 - 2007
Universidad Autonoma de Occidente UAO - COLOMBIA
Bachelor of Electronic Engineering
Prix et distinctions
Scholarship for master's studies at the Javeriana University Cali Colombia.