Compétences
Skills: Teamwork, Organizational, Leadership, Time Management, Problem Solving, Customer Service, Bilingual, Rigor.
Communication skills: Verbal and non verbal.
I have a hard working attitude, discipline and autonomy.
Technological skills: Microsoft, Canva and Wix.
Worked with OpenTable, Apollo and Sabre GDS.
Language: Fluent in French and English. Basic Spanish
Expériences
Supervisor at Jean Coutu, Montreal, Quebec
- Supervise the merchandiser and the cashier
- Provide an outstanding customer service
- Proceed to opening and closing of the pharmacy without supervision
Bilingual travel consultant at Aimia in Montreal, Quebec.
- Work under pressure, report any issue the customer might encounter
- Upsell and push for preferred suppliers
- Answer customer's questions, provide support and give travel
suggestions over the phone
Worked my way up at the Guild Freehouse restaurant in Victoria, British Columbia. Started as a food & beverage server, became banquet server and afterwards Assistant general manager.
- Trained new employees
- Provided basic information about the activities and facilities in the area
- Proceed opening, closing, scheduling and inventory
- Practice active listening and problem solving daily
Cash manager at Shoppers Drug Mart in Canmore, Alberta.
- Provide leadership, professionalism, integrity and empathy daily
- Successfully dealt with customer complaints.
- Handled money safely and carefully.
Food & Beverage Supervisor at the Radisson Hotel & Conference Center in Canmore, Alberta. (Which became the Coast hotel & Conference Center while I was working there)
- Supervise the servers.
- Provided an excellent teamwork.
- Proceeded interview and trained new staff members.
Housekeeping supervisor at the Windtower Lodge and suites in Canmore, Alberta.
- Schedule and dispatch the housekeeper to the room that needs services.
- Work under pressure to ensure the rooms are ready on time.
- Verify the room before the customer walks in for their stay.
- Train new employee, ensure everyone's safety and ensure we have the
proper inventory.
Food & Beverage server at the Iron Goat Pub and Grill in Canmore, Alberta.
- Recommend food and beverage and answer questions on the menu.
- Served the customer with an outstanding customer service.
- Proceed to payment, opening and closing.
Formation
AEC, Tourism and Travel services Management
DEP, Service de la restauration
DES, High school diploma
Prix et distinctions
Proudly received the Leadership and the Organizational badges from College LaSalle in 2020.
It was an honor to be one of the three finalists for the distinction price of Tourism Montreal for the "Prix Étudiant en tourisme ou en hôtellerie" award.
Had the wonderful opportunity to have one of my article published on the Tourism Express website in 2021.