Competencias
• Customer service & client relations
• Clear and professional communication (English, Spanish, French – in progress)
• Teamwork and collaboration
• Digital marketing & social media management
• Market research and data analysis
• Organization and time management
• Adaptability and problem-solving
• Microsoft Office (Excel, Word, PowerPoint), Adobe Suite, POS systems
Experiencia
Cashier – Intermarché Palumbo, Montreal, QC | Jan 2025 – Present
• Delivered friendly and efficient customer service at checkout.
• Handled payments and returns using POS systems.
• Supported store organization and assisted teammates during busy hours.
Customer Service & Social Media Assistant – Alcance Marketing Agency, Peru | Jan – Aug 2024
• Provided client support and communication during digital campaigns.
• Handled inquiries and followed up to ensure satisfaction.
• Created content and tracked performance to optimize results.
Administrative Support Agent – Migraciones, Peru | Jan – Dec 2023
• Assisted clients with immigration documentation and procedures.
• Solved issues efficiently and ensured accurate data entry.
• Provided front-desk guidance and coordinated internal workflows.
Administrative & Communication Assistant – Universidad Nacional de Trujillo | Jan – Dec 2022
• Supported students and managed academic data.
• Helped plan events and internal communications.
• Used institutional tools for efficient information management.
Formación
• LaSalle College, Montreal, QC – Business Management (2024-Present)
• Universidad Privada del Norte, Trujillo, Perú – Bachelor in Communication and Advertising (2016-2020)