Competencias
Client Services
Performance Improvement
Teamwork and Collaboration
Coaching and Mentoring
Business Accounting
Investment Banking
Microsoft Office Suite (Word, Excel, PowerPoint)
CRM Systems and AMS (Association Management Software)
Adobe Photoshop
Multilingual Communication (English - Bilingual, Hindi - Native, French - Beginner)
Experiencia
Customer Service Representative/Supervisor
Vaibhav Global Limited, India | 2021 - 2023
Managed team operations to ensure efficiency and quality.
Designed training programs to enhance team skills.
Handled escalated customer issues effectively and provided solutions.
Identified areas for process improvement and implemented strategies.
Monitored performance metrics and provided constructive feedback.
Led quality assurance initiatives to maintain high service standards.
Fostered clear communication among team members and stakeholders.
Previous Roles at Amazon and Hilton
Assisted clients with various support needs via voice, email, and chat.
Contributed to improving customer satisfaction and business standards.
Promoted multiple times for outstanding performance and leadership.
Formación
Diploma in Computer Application
Jawaharlal Nehru University (JNU), India | 2017
Degree in Business Management
LaSalle College, Montréal, Canada | Expected 2024
Premios y distinciones
Star Performer Award – Recognized for exceptional service and dedication.
Best Team Leader Award – Awarded for exemplary leadership and team development.
Multiple promotions within Amazon, Hilton, and VGL Group for outstanding contributions.