Retail Sales Plan based on Mystery Management Evaluation Recommendations

Retail Sales Plan based on Mystery Management Evaluation Recommendations

This project strengthened the concepts provided during class and strengthens my perspective of the industry, teaching me that the customer experience is not limited to offering a variety of products with low prices and fast processes but to understand the importance of my role and how I should be valued as a customer, since the main variable of the stability of the guild is us the customers, as well as reaffirms my knowledge to identify the operational strengths and weaknesses not only of the surveyed store but globally. The field work broadens my vision of how it can influence the strategies that are addressed for the management of service in general, taking as an example the Dollarama Canada vs Dollarcity Colombia as supported in the survey of the store number one, significant details such as the practice of a welcoming and welcoming farewell make the difference between the two stores leaving evidence of how it influences the training induced customer service.