Rafaela Verçosa Ferreira Alves

Rafaela Verçosa Ferreira Alves

Business & Innovation

LaSalle College | Montréal

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Interest

Beauty, Business & Innovation, Event Planning, Fashion Marketing, Product Design

Biography

Business Management Student. I'm passionate about learning, discovering new things, travel and discovering new places. I have 4 years of experience in the development of packaging, project management and customer service. I'm organized and dedicated, everything that I do, I will do it by heart. My focus is to provide an excellent customer experience and work in innovative and creative projects.

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Communication Improvement Solutions

by Rafaela Verçosa Ferreira Alves
Business & Innovation
LaSalle College | Montréal
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FSC Implementation

by Rafaela Verçosa Ferreira Alves
Business & Innovation
LaSalle College | Montréal
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CH Rep Implementation

by Rafaela Verçosa Ferreira Alves
Business & Innovation
LaSalle College | Montréal
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Reduction of KPI

by Rafaela Verçosa Ferreira Alves
Business & Innovation
LaSalle College | Montréal
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Business Card

by Rafaela Verçosa Ferreira Alves
Business & Innovation
LaSalle College | Montréal

Skills

Languages:
Portuguese, English and French

Computer Skills:
Ms Office ( PowerPoint, Word and Excel)
MsProject
AutoCAD

Experiences

Energy Exchange Program (part-time) Jan.2024 – Current b.cycle – Montreal, CA
- Welcome and support customers;
- Ensure the studio is clean, organized and presentable at all times;
- Handle daily issues.

Packaging and Labeling Analyst Dez.2020 – 2023
Neodent - Curitiba, PR, Brazil
- Respond to questions and requests from bilingual partners (by phone, chat and email);
- Meetings and follow-up of new product projects in collaboration with multifunctional team;
- Propose solutions to provide a better customer experience.

Packaging Analyst 2019 – 2020
Soditech, at Renault Groupe - Curitiba, PR, Brazil
- Responsible for packaging development;
- Provide technical support;
- Take responsibility for resolving issues from start to finish.

Education

DEC - Business Management
Bachelor Degree - Mechanical Engineering - 2011/2016

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