Skills
GDS - Apollo and Sabre
Customer service
Written and verbal communication skills
MS Word, PowerPoint and Excel
Multitasking, problem solving and team work skills
Languages: English and French (fluent), Tagalog and Spanish (basic)
Experiences
Sales Associate at Garage Clothing
Nov 2019 - Present
705 Saint-Catherine St W #3124B, Montreal, Quebec H3B 4G5
- Connect with customers and ensure customer satisfaction.
- Maintain the cleanliness of the store, while providing customer service in both English and French
- Manage transactions and issue any refunds
- Prepare any online orders and restock the inventory of the store
- Provide relevant information on the products
Cashier at A&W
Apr 2019 - Oct 2019
7235 rue St Jacques St, Montreal, Quebec H4B 1V3
- Ensured to provide great customer service in both English and French in a fast-paced environment
- Maintained the cleanliness of the restaurant
- Manage transactions whether by cash or card
- Resolve any customer complaints
Education
2018 to 2021 - College LaSalle
DEC in Tourism Techniques - Specialization in Development and Promotion of Travel Products
•Learned about IT, Customer Oriented Approach, Art of Communication, Sales Techniques, •Human Resources and Accounting in the tourism and hospitality industry.
•Gained knowledge on the cultural and tourist attractions around Canada, the United States, the Caribbean and Latin America, Europe, Africa, the Middle East and Asia.
•Created group and individual packages
•Mastered marketing research and promotion
•Studied reservation systems: Apollo and Sabre
2013 to 2018 - École Secondaire Saint-Luc
Honors and Awards
Award
For Winter 2020, I was lucky enough to receive an International School of Hotel Management & Tourism badge from LaSalle College for showing rigor.
"The student shows RIGOR by paying particular attention to all the details. She is precise in her tasks and concerned by the quality of the work to be done and its delivery."