Skills
Technical Skills:
- Google Suite Administrator (Gmail, Google Docs, User and Group
management, email migration, Google Licencing)
- O365 Administrator
- VMware
- Windows Server 2008, 2012R2, 2016
o Active Directory
o DHCP
o DNS
o FTP
o File Server
o IIS
- Mimecast
- Firewall management
- VEEAM Backup and Replication
- Load Balancing through Citrix Netscaler
- Citrix XenApp and XenDesktop
- Laptop Encryption
- Printer Troubleshooting and Management (DMP, Laser, Printronix)
- Desktop and Laptop Troubleshooting
- Incident and Problem Management using various ticketing tools (ServiceNow,
Frontrange, SDM12)
- Major Incident Management
- Wireless Device configuration and Management (Cisco Meraki)
- Network Design and Implementation
- Managed various Projects to build new sites (2 Airport Sites in India, 2 new
offices of S&P Global)
- Trainer
- Process Lead (New Employee Process, Exit Employee Process)
Other Skills:
- Up-to-Date Knowledge of IT Trends
- Strong Communication Skills
- Excellent Organizational Skills
- Ability to quickly establish good working relationships with clients
- Time Management
- Leadership
- A Logical Mind
- Enthusiasm for continual learning
Experiences
Cognisun LLC | System Administrator
May-18 to Dec-18
S&P Global (SNL Financials) | SD Administrator
Mar-16 to May-18
CMS IT Services Pvt Ltd | Desktop Support Engineer
Sep-14 to Mar-16
Omnitech Infosolution | Customer Support Engineer
Oct-12 to Sep-14
HCL Infosystem LTD | Customer Support Engineer
Sep-11 to Oct-12
Education
Network Management
LaSalle College
Year: Expected to complete during December-2019
Diploma in Computer Engineering
Gujarat Technological University
Year: 2011
CGPI: 8.0
Class-XII ( Science Stream)
GHSEB
Year: 2008
Percentage: 55%
Honors and Awards
ITIL® Foundation Certificate in IT Service
Management
Registration Number: 5495159.20455292
Year: January 2016