Skills
ADMINISTRATION
_Prioritize activities according to due dates and importance
_Organize different tasks and project at the same time
_Execute operational processes efficiently
_Communicate and reported different clients
CUSTOMER SERVICE
_Help clients and assist whenever needed
_Serve clients courteously and efficiently even under pressure
_Preserve the persona at communications and strategies
_Greet guests
GRAPHIC DESIGN
_Created eye-pleasant presentation in different software
_Innovated different themes according to the project's needs
INVENTORY MANAGEMENT
_Replenish very fast the stock
_Properly hand, fold and hang garments
_Work standing shifts and lift up boxes
Experiences
_Present_2018 | Sales Associate La Canadienne
_Delivered outstanding customer service to clients
_Operated cash registers, managed financial transactions, and balanced drawers
_Performed other duties assigned
_2017_2016 | Junior Business Analyst at Itaú Unibanco
Marketing_
_Developed of the seasonal promotional "Spend & Get" with the marketing team
_Managed the Platform of benefits of the segment, also the sponsored events and the promotional gifts to the customer.
_Validated all the new partnerships with the segment
Communication Campaigns_
_Determined campaigns for Itau Personnalite clients (upper-class segment)
_Validated the communications sent to the customer via e-mail, SMS, social media, others
_Established the rules, orientations and call to action of the communications, in order to have an assertive campaign
_Monitored the communications' results send through the segment according to the number of emails openings and the number of products/services bought
Events_
_Decided what sponsored event of the bank is more appropriate for the segment
_Created the system used by account managers to indicate their best clients to participate in the sponsored events of the bank
_Created all the support materials and communications to promote the new tool
Credit Card_
_Conceptualized the life cycle of the credit card such as unblocking, activation, utilization, and retention
_Validated the communications about credit card send to the account managers weekly
_Validated the strategy of the Rewards Program and decided what product of the catalogue was communicated to the clients in monthly frequency
_2015_2016 | Intern at Itaú Unibanco
_2014_2015 | ICP - International College Program at Walt Disney World
_Selling food and beverage;
_Taking & filling the orders;
_Dispensing and selling alcoholic beverages
_Setting and stocking tables
_Preparing & assembling food items;
_Working independently or as part of a small and large team;
_Heavy lifting;
_Pushing heavy carts;
_Bussing tables;
_Cleaning kitchen & counter equipment;
_Emptying trash cans;
_Working with cleaning chemicals;
_Standing for extended periods
_2014 | TA - Calculus Teacher Assistant at ESPM
_Clarified and explained students' doubts about the following subjects: Proficiency in
Mathematics, Differential Calculus and Integral Calculus.
_Corrected students exercise required by teachers on the same subjects mentioned above.
_Coordinated recordkeeping, such as tracking attendance and calculating grades.
_Encouraged students to create daily study habits.
_Communicated with teachers and employees of the University.
Education
_Present_2018_ DEC Fashion Marketing | Collège LaSalle | Montréal, QC, Canada
_2013_2016 _Bachelor of Business Administration - minor International Marketing | ESPM | São Paulo, SP, Brazil
_2012_2012_ Bachelor of Engineering - basic cycle | Instituto Mauá de Tecnologia | São Paulo, SP, Brazil
_2009_2011_ High School | ETAPA | São Paulo, SP, Brazil
Honors and Awards
_2016 | Highest grade at Final Project of the BA's degree