Skills
Customer Service, Sales, Compliance, Effective Negotiation, Leadership, Training, Logistics, New Business Development, Financial Planning, Strategic Planning, Account Management, Collection of Receivables, Management of Aged Accounts, Credit Bureau Analysis, Skip-tracing, Client Relations, Dispute Resolution, Memorization, Computer Literacy, Knowledge of the French Language, Patience, Results Oriented etc..
Experiences
NCO Financial Services
May 2014- May 2015 (Full Time)
Collections Agent- Held collections certification, accounts management, reaching recovery objectives, credit bureau analysis, training new recruits, adherence to federal and provincial laws/regulations,
financial advising, effective negotiations, skip-tracing, foreseeing payment efforts, management of delinquent accounts, customer service, collection and management of receivables, dispute resolution, handling escalated calls, strategizing, knowledge of terms of repayment or contract terminology, knowledge of laws pertaining to debt collection and call center etiquette, specialization in debt collection, knowledge of debt repayment programs, bankruptcy, wills, procedures for the deceased/unwilling/legally uncollectable etc…
MS Transportation
July 2012- February 2013 (Full Time)
Logistics Manager-
Management and following accounts, conducting full brokerage cycle, negotiation/sales skills, client care, maintaining carrier relations, knowledge of transportation business, troubleshooting, maintaining customer’s satisfaction and maximizing profits within the brokerage division…
Vector Marketing
2011-2012 (Part Time-Summers)
Sales Representative- Scheduling appointments, presenting products to customers, building relationships with customers, filling and submitting customer orders, attending weekly team meetings, completed advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communications.
Office Assistant Abbey Rose International / RBR
2007 – 2012 (Part Time)
General office work - Filing, expense reconciliation, receptionist
Actor
2007- 2012
Worked contractually as an “extra” in 2 major film productions, 3 television shows, and acting in local plays. Member of “ACTRA”; obtained some local work through MSOPA (Montreal School of Performing Arts)
Education
LaSalle College 2015-Present --- Accounting and Business Management
Dawson College 2010-2012 – Social Sciences
Centennial Academy – High School diploma 2010
MSOPA (Montreal School of Performing Arts) – 2006-2010
Honors and Awards
Lasalle College (2016-2017) – Student Excellence Award
NCO Financial Services (2014-2015)- Monthly/ consecutive achiever in the Star Collector award
MS Transportation (2013-2013) - recognition for dedication- (the most attempts made when outsourcing for new clientele), and largest revenue acquired in one sale of service (brokerage between clients)
Centennial Academy – Leadership program 2009-2010
EMSB Chorale (2003-2007) – Various awards including “Chorister of the Year” 2005, most dedicated, participating in Junior and Senior Choir simultaneously.