Skills
• Leadership in a team work environment
• Ability to supervise a team
• Initiative, autonomous and resourceful
• Ability to work under pressure in stressful situations
• Loyal and focused on business needs
• Offer quality of service to internal and external customers
• Oriented towards the achievement of objectives
• Analytical skills and perseverance in problem solving
• Optimization of time management process
• Detail-oriented and organized
• Fluent in French, English and Italian
Experiences
TRANSAT TOURS CANADA, MONTRÉAL, Québec 1989 – 2016
Supervisor of Operations and Products 1998 – 2016
• Plan work schedules, holidays, and vacations for 25 product coordinators and direct supervision of a team of 8 product coordinators;
• Recruit and train new employees;
• Hold weekly team meetings to ensure the achievement of objectives;
• Manage email on a daily basis by priority;
• Coordinate reservation requests sent to suppliers to obtain the confirmation for hotels, tours and cars;
• Analyze the contracts and agreements to ensure that the terms negotiated are met by the various departments;
• Prepare legal contracts for buyers;
• Create the products in the TTS system for B2B and B2C reservation teams;
• Participate in the brochure corrections and proof reading to ensure adequate presentation of the various programs;
• Maintain quality control of the information entered on Transat's website and in the brochure;
• Negotiate additional rooms and discounted rates with suppliers before the break date;
• Achieve and maintain work procedures;
• Relocate customers in the event hotel does not have availability; prepare communications to assist agencies and destination representatives. If necessary, negotiate compensation to ensure customer satisfaction;
• Produce, analyze and distribute the weekly statistical reports for various departments;
• Prepare the contents of travel documents supplied to customers;
• Answer questions from internal clients and suppliers;
• Organize business trips for travel agents and employees to enhance product knowledge.
Reservation Agent and Trainer 1989 – 1998
• Assist travel agents with their questions;
• Generate travel reservations by phone;
• Describe in detail the products and services to close a sale;
• Evaluate alternative product availability similar to request;
• Track reservation requests to get confirmations before the trip;
• Train new staff;
• Travel to destinations to enhance product knowledge.
Education
Introduction to Human Resources 2005 – 2006
McGill University
Tourism Techniques 1985 – 1988
LaSalle College
D.E.S. Secondary V 1981 – 1985
Rosemont High School
PICAI – Italian language school 1976 – 1984
La Dauversière school